How to be SuperHost on Airbnb

Published on

When I became a superhost, I saw a marked increase in bookings. I attribute this to my listing ranking higher in the search results, as well as it getting upgraded with an eye-catching two superhost badges. Suffice to say, it is profitable to a Superhost.

Requirements to Become a Superhost

The requirements to become a superhost are straightforward. Airbnb has the following

  • Completed at least 10 trips OR completed 3 reservations that total at least 100 nights
  • Maintained a 90% response rate or higher
  • Maintained a 1% percent cancellation rate (1 cancellation per 100 reservations) or lower, with exceptions made for those that fall under our Extenuating Circumstances policy
  • Maintained a 4.8 overall rating (this rating looks at the past 365 days of reviews, based on the date the guest left a review, not the date the guest checked out)

Becoming a Superhost is automatic if you meet all of the requirements

You do not need to apply to become a superhost. Once you trigger all of Airbnb's requirements, at the next quarterly cycle, the platform will automatically make you a superhost. Airbnb's evaluation cycles are every 3 months, beginning on January 1st and including April 1st, July 1st, and October 1st. Then 10 days later your status will change.

As an example, if you meet all the requirements from January 1st to March 31st, you will become a superhost on April 10th of that year.

You can also lose superhost status

Keep in mind, that superhost status is evaluated on a rolling quarterly basis. If you fail to meet any of Airbnb's criteria during the next quarterly evaluation, then your superhost badge will disappear.

Continuing the example, let's say you had a string of bad reviews and all of a sudden you dropped from 4.85 average down to 4.75 because you had too many reviews below 5 stars from April 1st to June 30th. When July 10th rolls around, you'll lose superhost status

Most of the requirements are easy to meet, except for 4.8 stars

As a reader of this site, you should easily have gotten 10 bookings and responded within 24 hours. Remember, a response is only a reply to an inquiry or question from a potential guest, it doesn't mean you have to actually accept a booking with 24 hours.

If you need to cancel on a guest, Airbnb's extenuating circumstances policy is quite lenient in my opinion, so it's just up to you to actually document and file a response to Airbnb.

However, ensuring that you average 4.8 stars can be challenging, especially if you have already received a single 3-star review or a couple of 4-star reviews. The math requires that we receive four 5 star reviews to average out a single 4-star review to a 4.8 average. If you receive a review that's 1-3 stars, you'll be stuck in non-status for a while as Airbnb tallies all the reviews from the last 365 days, depending on when a guest leaves a review. It may be even worth starting a new account if your first reviews are below 5 stars.

However, if you follow the recommendations on Hustlebnb, then you should never suffer a review below 5 stars. Remember to ask for a review politely and in a way that's not otherwise pushy. I like to tell my guests that I am looking forward to earning their 5-star review and that I am always open to all feedback.  We want to set the expectation that a 5-star review is what we are after, as some guests could believe a 4-star review satisfies when it's detrimental to our ability to improve to and maintain superhost status. People are not telepathic. As in anything in life, you have to ask for what you want and then deliver on your end to secure it.

More posts by Staff.
How to be SuperHost on Airbnb
Share
Twitter icon Facebook icon